Frequently Asked Questions
What type of payments do you accept?
We accept all major credit cards as well as debit cards or bank transfer. We no longer accept Cash in hand.
Are there any setup fees, or hidden fees?
There are no set up fees or hidden fees. Our price guide will usually be an exact evaluation however if we feel the job requires a different level of pricing we will let you know over the phone and in person before we proceed with the job.
Do you offer discounts?
Yes! If you opt in for our seasonal packages we offer very generous discounts. Please view our seasonal packages for more details (coming soon).
Will I receive an invoice?
Yes. We will email an invoice shortly after the payment is completed.
Can I book weekends?
Yes. We're available to take weekend bookings.
Can I book online?
Our online booking system is on its way. Please head to our Contact Us page to place a booking.
What do I need to do before and during your visit?
We are a specialist team that requires all doors and windows locked. Please keep all pets indoors while we carry out all work including any evaluation for POA jobs.
How many hours will the job take?
All jobs vary however for medium sized domestic houses depending on the job, we usually tell your customers to allocate at least a morning (4 hours) for our visit. We do have a rough time guide attached to our Pricing page.
What time is your office open till?
Our opening and closing times are on our Contact Us page.
Can I cancel and will there be a charge?
Yes of course. There are no charges. We ask that if you wish to cancel to please inform our office within 3 days of the requested date.
What sort of contract am I tied into?
We don't believe in long and complicated contracts and do believe in being fair. Naturally you can cancel any plan you make with us at any time with no fees or hidden charges.
What is a Soft Wash?
Soft washing is one of the best ways to clean your home’s exterior surfaces. Using a low pressured hose this method also uses cleaning solutions to effectively remove mould, mildew, moss, bacteria, and other microorganisms that gather after time. The main ingredients in a soft wash consist of bleach, surfactant and water. Regular soft washing of your home’s exterior will give your home or establishment a brilliant new look and feel and help maintain the property values.
What is a Pressure Wash?
Pressure washing is a cleaning method that uses high-pressure water to clean exterior surfaces. We normally perform this product on exterior areas such as driveways, pavements and wood decking. The high pressure alone is enough to blast away dirt, dust, mould, mud, gum, and other unwanted substances. Check out our Pressure Washing Page.
Are your prices fair?
Our prices our very carefully calculated from our customer feedback and extensive research from many companies of similar service. We are offering an ultimate value package to our clients that we feel is very fair.